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News / Past Articles

CBS Responce To Alan Golds

September 30, 2002

Mr. Alan Golds
Producer CBS News
524 West 57 Street
New York, New York, 10019-2985

Dear Mr. Golds:
I want to take this opportunity to follow-up on the story that appeared on the CBS Evening News on Friday, September 27 2002 “Buyer Beware”.

Your story included various images of the interior of the home that focused specifically on water damage around a skylight in the home’s roof. The homeowner featured in your story, Ms. Navarras, is heard exclaiming, “The house is falling apart. It's rotting from the outside in. It's literally rotting. You just walk around the ceiling and find another spot!"

The story goes on to state, “At issue is the siding called exterior insulation and finish systems, or EIFS.”
Mr. Golds, simple logic and common sense dictates that water damage around a skylight in the home’s roof has absolutely nothing to do with the home’s siding, whether the siding is clad in EIFS, brick, vinyl or wood. You don’t have to be a licensed engineer to recognize the obvious—that water runs down from the roof, not up from the side exterior of the home.

Unfortunately for your viewers, they never heard from the licensed engineer, Mr. Woods, as to what he considered to be the actual cause of the water intrusion—although it was not lost on us that the water damage in the wall appeared from the video to be concentrated under the home’s windows.

Also, I must for the record correct one statement attributed indirectly to Mr. Mault. Your story has Mr. Mault identifying the “real culprit” as “contractors who don’t know how to properly install the product.” This is not accurate. Mr. Mault cited contractors who failed to properly install non-EIFS components such as windows, gutters, doors and flashings that interface and interact with the performance of an EIFS system. In fact, when asked by Ms. Brzezinski “So why are these contractors putting this on wrong?”, Mr. Mault responded “Our contractors are not putting it on wrong. That’s the issue.” This is an important distinction as EIFS trained contractors by and large do an excellent job of installing EIFS.

Still, despite these issues, I want to thank you for affording us the opportunity to participate in the story. As your story does fairly note, EIFS “insulation value, low maintenance costs, and stucco like look, have made it increasingly popular across the country.”

Steven E. Wachtler
Vice President, Marketing

Courtesy of Dryvit


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